Charges, Returns, Redelivery, etc.
■ Domestic Shipping (Japan)
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- In-Stock Original Items: Flat rate 500 JPY
*Shipped within 5 business days after order confirmation.
- Custom Pet Portrait Items: From 890 JPY
*Shipping rates vary depending on item size and destination region.
■ International Shipping
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【 1. In-Stock Original Items 】
International orders for in-stock items are processed and shipped via the purchasing proxy service "want.jp".
- Shipping Fee: Automatically calculated at checkout based on item quantity and destination country.
- Details: https://cross-cart.jp/service/buyer/#service
- Inquiries & Support: https://help.cross-cart.jp/hc/en-us
*For any questions regarding want.jp orders, please contact their customer support directly using the link above.
【 2. Custom Made Items 】
Custom-made items requiring production time are shipped directly by us via EMS (Express Mail Service).
(*Custom-made items CANNOT be ordered through want.jp.)
- Shipping Fee: Varies by destination country.
- All shipments include a tracking number.
*We cannot ship to countries/regions not supported by EMS service.
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🌐 Important Summary for Overseas Customers:
- In-stock items: Handled safely by "want.jp" (purchasing service).
- Custom-made items: Shipped directly by us via EMS with a tracking number.
- Please note that custom-made items cannot be ordered through want.jp.
■ Cancellations, Returns & Shipping Terms
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- Customer Convenience: We do not accept cancellations, returns, or exchanges after shipment for customer convenience.
- Defective or Damaged Items: We accept returns or exchanges if the product is damaged due to a shipping accident, incorrect, missing, or defective. Please contact us immediately upon receipt.
- Shipping Delays: We are not responsible for any delivery delays caused by shipping carriers or customs clearance.
- Storage Expiration & Re-shipping: If a package is returned to us due to an expired storage period or failure to pay customs duties, additional shipping fees will be charged for re-shipment.
- Customs & Import Taxes: Import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the buyer's responsibility and will be collected by your local customs.
- Cooling-off Policy: As this is an online mail-order service, the cooling-off system does not apply.
If you have any questions, please feel free to contact us!
For inquiries please DM us on "Instagram".
If you are not using Instagram,
please contact us from the following link.